Refund policy

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure, you are entitled to cancel and get a refund for the unused part of the service. Nothing in this policy reduces those rights.

• You can cancel any time. Your plan runs to the end of the month you paid for and is not charged again.
• We do not refund part months when you cancel or downgrade, except where the law requires it.
• If we charged you by mistake, for example twice or after you cancelled, we refund it in full.
• If Tablewick was unavailable for a long period and you could not take bookings, email us and we will credit or refund that time.

• Credits for texts that fail to send are returned to your balance automatically.
• Unused credits from a pack bought in the last 30 days can be refunded on request.
• Credits do not expire while your account is open. When you close your account, email us within 30 days for a refund of credits bought in the previous 12 months.

If a venue charged you a no-show or late cancellation fee, the venue set and charged that fee through its own Stripe account. Contact the venue directly to ask for a refund. Their details are on your booking email. Tablewick does not receive or hold that money.

Email hello@tablewick.com.au with your venue name and the payment date. We reply within two business days. Approved refunds go back to the original card through Stripe, usually within 5 to 10 business days. See also our terms of service.